Last updated: 21/05/2026

At MayorStoreUK, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return:

• Items must be unused, unworn, and in their original condition
• Products must be returned in the original packaging
• Return requests should be made within 14 days of delivery

We reserve the right to refuse returns that do not meet these conditions.

2. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds are typically processed within 5–10 business days back to the original payment method.

Please note that shipping fees are non-refundable unless the item received was faulty or incorrect.

3. Faulty, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details.

Customers may be entitled to a replacement, exchange, or refund in accordance with applicable UK consumer protection laws.

4. Non-Returnable Items

The following items may not be eligible for return:

• Hygiene or personal care products
• Customized or personalized items
• Digital/downloadable products (if applicable)
• Gift cards (if applicable)

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service for returns.

6. Contact Information

For return requests or refund-related questions, please contact us:

MayorStoreUK
Flat 3, 139 Hole Farm Road
Birmingham
United Kingdom
B31 2DE

📧 Email: support@mayorstoreuk.com
📞 Phone: +44 7909 432629